Privacy policy

Laura van Tiel Médiation | Mediation is the data controller for personal data collected through this website. For any privacy matter, contact me at laura.vantiel@hotmail.com.

Depending on how you use the website, I may collect:

• Identity & contact data — name, title, email address, phone number, postal address

• Enquiry data — details submitted via contact forms, nature of dispute

• Technical & usage data — IP address, browser type, device identifiers, pages viewed, session duration

• Cookie data — cookie IDs and consent preferences

I do not intentionally collect special category data (health, origin, beliefs, biometrics). If you include such data in a submission, I will delete it unless retention is legally justified.

Why I Use Your Data:

• Responding to enquiries and providing information about my services

• Scheduling and facilitating mediation appointments

• Processing payments and issuing invoices

• Sending service-related communications

• Complying with legal obligations

• Fraud prevention and website security

• Anonymised website analytics

I process your data on the following grounds:

• Contract — necessary to arrange or perform mediation services

• Legitimate interests — website analytics, security, service improvement

• Legal obligation — compliance with Swiss statutory requirements

• Consent — for non-essential cookies; withdrawable at any time

I may share it only with:

• Service providers — hosting, email delivery, payment processing, analytics — bound by data processing agreements

• Professional advisers — accountants, insurers, where necessary

• Authorities — where required by Swiss law or court order

I do not sell your data. Where data is transferred outside Switzerland or the EEA, I ensure appropriate safeguards are in place (e.g., standard contractual clauses or adequacy decisions recognised by Switzerland).

Retention periods:

• Enquiry / contact form data: 3 years from last contact

• Mediation case records: 10 years from case closure

• Financial & invoicing records: 10 years

• Website analytics data: 26 months (anonymised)

Data no longer required is securely deleted or irreversibly anonymised.

This website uses strictly necessary cookies to function, and — with your consent — analytics cookies to understand usage. You can withdraw consent and manage preferences via the cookie banner or your browser settings. Blocking cookies may affect some website functionality.

You have the right to access, rectify, erase, and restrict processing of your data, to data portability, and to object to processing based on legitimate interests. To exercise any right, contact me at laura.vantiel@hotmail.com. I will respond within 30 days. Identity verification may be required. Rights are not absolute and exceptions may apply. If you are unsatisfied with my response, you may lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC) at edoeb.admin.ch.

I implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, or loss. No internet transmission is entirely secure; I cannot guarantee absolute security.

This Policy is governed by Swiss law. Any dispute shall be subject to the jurisdiction of the courts of Bern, Switzerland. I may update this Policy at any time. The revised version will be posted here with an updated effective date. Continued use of the website constitutes acceptance. The handling of personal data disclosed during mediation sessions is in addition governed by a specific confidentiality framework and the applicable rules of mediation procedure.